HORRIBLE SERVICE TRYING TO GET REFUND AFTER SETTLEMENT (STILL TRYING!)

It has now been exactly two months since settling my loan with DirectAxis. They have deducted two extra debit orders from my account after settlement. I have NOT received a refund for both debit orders thus far. I’ve contacted these numbers *** , *** , (0861) 020-304 and have been transferred incorrectly over 10 times this morning alone. I am still currently on hold after waiting almost 2 hours trying to get someone to assist. Customer service is non -existent and I would recommend that you steer clear of this company.