FHH
F. H H
1 reviews | Active since May 2020
07 May 2020, 18:30
Horrible service! They do not care about clients!
Here as my last resort to getting some kind of help regarding my refund. Approved for the Covid19 relief loan (hah!) and then they debited my account, no replies to emails (maybe ten by now). Still no one can tell me how long it takes to get the refund if at all? Or will direct axis be debiting me by accident again end of May? But still charge me come August for the additional loan? Have lost all faith in this company! The only option after is take it to the newspapers on social media. Something has to be done!! This is atrocious behaviour!
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DirectAxis's replyOfficial
08 May 2020, 10:55 Hello F.H We have received your review. Apologies, this isn't the experience we aim to provide. We care about our customers and we are trying our best to be able to assist all of those who are experiencing additional financial difficulties at this time. It may be possible that our internal systems did not have sufficient time to update, hence the debit order being deducted. We’ll escalate the matter to our COVID-19 support team and arrange for a consultant to contact you. Team DirectAxis
DirectAxis's reply08 May 2020, 10:55
Official
Hello F.H We have received your review. Apologies, this isn't the experience we aim to provide. We care about our customers and we are trying our best to be able to assist all of those who are experiencing additional financial difficulties at this time. It may be possible that our internal systems did not have sufficient time to update, hence the debit order being deducted. We’ll escalate the matter to our COVID-19 support team and arrange for a consultant to contact you. Team DirectAxis