Horrible Service Ever!

It's over 3 weeks since I lodged a complaint, to date no one has gotten back to me.

I have requested for a refund of the amount double debited from my account, 3 weeks later, I still have not received the refund.

I have asked for a paid up letter as I have settled the loan, 3 weeks later I am still waiting.

I called and got through to Nadia in the call Centre today, I asked to speak to her Manager and I was placed on hold until the call got cut off.

I have sent a number of emails regarding this Matter over the 3 weeks, not one response received.

This is by far the worst service and experience I have ever received in my entire life.

I hope I will receive a response and my money today. I have been patient with you guys, however I am now livid!

Acc No is *** - You already have all my details.