Horrible service by the service agents

Item: DirectAxis
Rating: 1
Author: kabelo M

For the past few days I have been trying to contact the collections department in order to settle my loan, they either make me hold for 45min and hang up or simply hang up the phone. I have requested a settlement letter and I am still waiting for some manager to authorise the letter.

Helpful (0)

Replies (2)

DirectAxis's replyOfficial

31 May 2023, 08:24

Hello Kabelo,

Thanks for reaching out to us.

Please accept our humble apologies for the inconvenience caused in the process of trying to get a settlement letter from us.

We have escalated your feedback to our Accounts Team for assistance.

Team DirectAxis

DirectAxis's reply31 May 2023, 08:24

Official

kabelo M's updateReviewer Update

02 Jun 2023, 07:41

All I am doing is to try settle my debt but its a nightmare and long process to get my balance that I would like to pay off and account number. But its very quick to offer customers loans. Still waiting for the Information.

kabelo M's update02 Jun 2023, 07:41

Reviewer Update