HORRIBLE SERVICE BY DIRECT AXIS!!!!

Item: DirectAxis
Rating: 1
Author: Linda M

In December I get debited my installment in the middle of the month (15th of December 2020) without my consent. that resulted me in reversing the debit order. I reversed the debit order because I knew that I will be able to pay the installment on the normal debit order date (between the 25th - 28th of the month) like I have been doing so every other month.

ow I will be getting double debited end of Jan.. back in December (around the 27th) I had been trying to call you guys on so so many occasions yet I got put on hold and had to endure elevator music for more than 30 minutes on 3 separate occasions.

As a result I couldn't settle my December installment.

I wanted to apply for an additional loan but couldn't because I am now behind on my repayments due to your incompetence!

Helpful (0)

Replies (1)

DirectAxis's replyOfficial

19 Jan 2021, 09:04

Hello Linda, Thanks for reaching out to us. Please accept our humble apologies for the inconvenience. We understand and acknowledge your frustration. We care about our customers and our top priority is to constantly provide them with excellent service. We have escalated your query to our Collections Team, and they will look into the matter and assist you as soon as possible. We will let you know as soon as we’ve gathered more information. Team DirectAxis

Best regards,

DirectAxis's reply19 Jan 2021, 09:04

Official

Best regards,