Horrible service
I am an existing and loyal client simply requesting for an additional loan, your agents make me wait on the line for more than 30mins with no answers because the amount i requested and the one which was transferred to my account dont correspond. May you please get a manager to call me or cancel the loan immediately and i will send back the money.
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DirectAxis's replyOfficial
29 Jul 2020, 16:00 Hello Ntokozo We have received your review. Our system indicates that your application was completed online. After completing the application, there would have been a note displayed explaining that the new loan will first settle your existing loan and only pay out the difference into your bank account. You will not be able to complete a new application as our system is generated to wait for 6 months to clear. Should you wish to cancel this application we will arrange for our support team to contact you.
Team DirectAxis
Team DirectAxis
DirectAxis's reply29 Jul 2020, 16:00
Official
Hello Ntokozo We have received your review. Our system indicates that your application was completed online. After completing the application, there would have been a note displayed explaining that the new loan will first settle your existing loan and only pay out the difference into your bank account. You will not be able to complete a new application as our system is generated to wait for 6 months to clear. Should you wish to cancel this application we will arrange for our support team to contact you.
Team DirectAxis
Team DirectAxis