1 reviews | Active since Jul 2016
Horrible Service
<p>I contacted MBD credit solutions 7/6/2016 for a settlement balance as this account was handed over from direct axis. They provided me with the banking details of direct axis and full settlement payment was made 8/6/2016. to date im still receiving endless calls and sms from MBD saying i need to make payment arrangements. i further contacted direct axis and they confirmed that full payment has been received. they further reassured that the calls and sms will stop and that they will fowrad me my paid up letter. NOTHING has been done its a month later and im sitll waiting. poor customer service from both companies. and very unproffessional</p>
Hi
We apologise for your experience and thank you for bringing this to our attention. We have escalated this internally as a matter of utmost priority and are busy investigating.
A consultant will be in touch soonest to assist you further. We will keep you updated until the matter is resolved.
Kind regards,
DirectAxis Customer Relationship Management Team
Best regards,
Hi
We apologise for your experience and thank you for bringing this to our attention. We have escalated this internally as a matter of utmost priority and are busy investigating.
A consultant will be in touch soonest to assist you further. We will keep you updated until the matter is resolved.
Kind regards,
DirectAxis Customer Relationship Management Team
Best regards,
Hi
We are able to confirm that a consultant has been in touch with you and resolved the matter.
Please share your feedback on Hello Peter so that we can continue to improve our customer service experience.
Kind regards,
DirectAxis Customer Relationship Management Team
Best regards,
Hi
We are able to confirm that a consultant has been in touch with you and resolved the matter.
Please share your feedback on Hello Peter so that we can continue to improve our customer service experience.
Kind regards,
DirectAxis Customer Relationship Management Team
Best regards,
