Horrible service

The service delivery from this company is terrible. I needed a loan to be paid out to me by 27 Dec. The first lady I spoke to PROMISED me the money will show in my account on 27 Dec. They did not call me to finalize the contract, I called them 3 times and was on hold for 25 minutes (twice) and only after that was I helped. By the time everything was finalized after being on the phone for over 2 and a half hours they told me the people from finance had already left and the loan will only be processed on 27 Dec and paid out two working days after that because they are unable to change the banking details. This means that the loan is meaningless to me, I got *******! When I called in today 27 Dec they did not want to give me any information regarding the cancellation of my loan. All I wanted to know was what was going to happen next and which steps I need to take. They are unwilling to retract the loan and very unhelpful with giving me information. Terrible terrible terrible service, cheeky consultants and very unhelpful customer service agents.