horrible service!!!

My first loan app was great. Seems im a existing client so i can be treated like ****.did a second loan and it was the worst service.agents being dishonest and caught in doing so all to avoid me speaking to a manager regarding FICA rules i work with daily. Then you deduct the premium of a settled loan after i was promised it wont happen now its been 7working days and nothing. All i was told is to wait. Wait for what, cause you deducted my money after you said you wont, so its my fault? There's not enough characters to explain what happend and express my frustration!!! I have to wait 2 weeks for money that should never have been deducted and im still getting the run around!!! Your problem don't tell me anything about Westbank you took the money PAY IT BACK!!!!!