Horrible experience. Avoid at all costs.

Call centre absolutely USELESS. Been approved for finance(app**** online) They call me after i got notification of being approved, immediately on hold. I call the number on the notification message myself to hear what the story is, 6 times i have tried and failed. 1st call: agent could barely speak english, but eventually got my details and put me on hold while he verifies. Line goes dead. 2nd call: agent puts me on hold to verify my details, suddenly another agent calls and i need to start over. 3rd call(agent no. Next): understands my frustration, and tries to verify my details, but line is so bad she excuses herself from not hearing and line goes dead. 4th call: i ask not to be put on hold again. Please keep line open. I give details to be verified, line stays open...10 mins later music starts playing. Another 5 mins later, next call agent answers. 5th call(agent No. Next): i ask if there is a branch i can go to if the calls dont work, agent says thats not the right department for my question, promtly transfers me. 6th call(head office): i explain my frustration, they transfer me to the right department to ask my branch question. While waiting to be transferred, line goes dead. 7th call(original number): when being answered there is no sound from other side of line. I have wasted an hour and a half of my life, and airtime.