LK
LILANIE K
1 reviews | Active since Apr 2014
14 Jul 2020, 14:47
Horrible customer service
I have been trying for the past week to get a settlement amount on my loan account. Your call centre agents working from home is offline, apparently I would have been called back for the past 2 days. I was put on hold once for 12 minutes and then cut off, then again for 17 minutes and cut off again. I can't get a settlement quote on my online profile as you haven't linked my loan with my profile???? I JUST NEED A SETTLEMENT QUOTE AS I WANT TO SETTLE THE LOAN!!!
Helpful (0)
Replies (1)0
Replies (1)
DirectAxis's replyOfficial
14 Jul 2020, 15:52Hello LILANIE, We’ve received your review. Please accept our humble apologies for any inconvenience caused in the process of trying to get a settlement letter from us. We'll escalate the matter to our Customer Care support team and arrange for a consultant to call you. Team DirectAxis
DirectAxis's reply14 Jul 2020, 15:52
Official
Hello LILANIE, We’ve received your review. Please accept our humble apologies for any inconvenience caused in the process of trying to get a settlement letter from us. We'll escalate the matter to our Customer Care support team and arrange for a consultant to call you. Team DirectAxis