Horrible Customer Service

I app**** for a loan before the end of March 2016.. I stated to them that i would be going overseas and i wont be able to take calls. And before i left i assumed the loan was approved. i kept getting these messages to send documents, yet i had sent them twice, and to state whether i had approved the loan. i emailed customer service, another lady and even got my boyfriend to phone to state that i could not respond as i was overseas, and that they needed to email me. When i got back to SA i found they had expired my loan. So i had to start the process again. i kept the lady in the loop, as i decided to deal directly with one person this time, and told her that i was still trying to sort another document out, which they didnt inform me the first time that was incorrect. Over the past weekend i said it would be sorted, and then i emailed on monday again. the lady rep**** on wednesday to state my loan had expired. there had been no warning of this! and i dont want to sit again to go through the process. everything has been sent and finalised, but they have no care for the customer and keeping the customer in the loop of things. Email is an amazing thing and if you cant get hold of someone on the phone (instead of phoning me over and over again), as unfortunately some of us sit in meetings and cant take calls. But we are not warned so that they could ask if you still interested in it. i want this loan sorted out asap as it has now dragged on way to long. and ill admit i took long to sort out one document, but i kept them in the loop and unfortunately it is difficult to drop my life to sort a document out. i emailed my frustration to this lady and no response. horrible customer service!