Horrible customer service

Horrible customer service. I have been sending emails requesting a statement , I only recieve thier automated 48hr response but no one bothers to take interest in assisting me as their client. Then I switched to requesting a settlement balance because clearly I am becoming nauseating and it is frustrating. Still no response, then I moved to phone calls , follow voice prompts but I still didn't recieve any feedback. Then I would hold on the phone for over 10 minutes until I run out of airtime and final after a series of 10 minute waiting on the for a consultant who will speak like she doesn't want me to hear her name and she will promise an email within and hour, which turns into never. And then I call again and this time she gets annoyed because I'm asking her to confirm the email address she's sending a settlement balance to and I still don't have it. I can't say I'm disappointed because that will be an understatement.