ZJ
Zain J
1 reviews | Active since Sept 2020
25 Jun 2021, 09:43
Horrible Client Experience
Every interaction initiated from my side with this company is a nightmare, my calls being dropped. Customer service agents unable to assist me, I refer them to my previous calls/ queries that should be on the system as the “calls are recorded” cannot be traced. I settled my loan with DirectAxis last month, they issue me with a paid-up letter yet they continue to deduct instalments from my bank account, it is such a struggle to get my money back.
Helpful (0)
Replies (4)0
Replies (4)
DirectAxis's replyOfficial
25 Jun 2021, 12:36Hello Zain, Thank you for reaching out to us. Apologies for the inconvenience caused in the process of trying to get your account closed. Thank you for your settlement payment, you are required to send us the proof of payment as it is a banking requirement. You may email the above to *** so that we can pass it onto our support team to speed up the process. Team DirectAxis
DirectAxis's reply25 Jun 2021, 12:36
Official
Hello Zain, Thank you for reaching out to us. Apologies for the inconvenience caused in the process of trying to get your account closed. Thank you for your settlement payment, you are required to send us the proof of payment as it is a banking requirement. You may email the above to *** so that we can pass it onto our support team to speed up the process. Team DirectAxis
ZJ
Zain J's updateReviewer Update
25 Jun 2021, 13:12Good day,
I have done so and await your urgent response.
Regards
I have done so and await your urgent response.
Regards
ZJ
Zain J's update25 Jun 2021, 13:12
Reviewer Update
Good day,
I have done so and await your urgent response.
Regards
I have done so and await your urgent response.
Regards
ZJ
Zain J's updateReviewer Update
28 Jun 2021, 07:47Good day,
Please confirm as to when you will be refunding me? I spoke with a Jamie-Leigh last week Friday and she said the money would be in my bank account on Sunday, you are welcome to go and listen to that call.
I await your response
Regards
Zain
Please confirm as to when you will be refunding me? I spoke with a Jamie-Leigh last week Friday and she said the money would be in my bank account on Sunday, you are welcome to go and listen to that call.
I await your response
Regards
Zain
ZJ
Zain J's update28 Jun 2021, 07:47
Reviewer Update
Good day,
Please confirm as to when you will be refunding me? I spoke with a Jamie-Leigh last week Friday and she said the money would be in my bank account on Sunday, you are welcome to go and listen to that call.
I await your response
Regards
Zain
Please confirm as to when you will be refunding me? I spoke with a Jamie-Leigh last week Friday and she said the money would be in my bank account on Sunday, you are welcome to go and listen to that call.
I await your response
Regards
Zain
ZJ
Zain J's updateReviewer Update
29 Jun 2021, 09:20Good day,
Thank you for your response, so when can I expect the deposit in my bank account as my debit orders are being rejected due to insufficient funds available. leaving me with unnecessary bank charges.
Thank you for your response, so when can I expect the deposit in my bank account as my debit orders are being rejected due to insufficient funds available. leaving me with unnecessary bank charges.
ZJ
Zain J's update29 Jun 2021, 09:20
Reviewer Update
Good day,
Thank you for your response, so when can I expect the deposit in my bank account as my debit orders are being rejected due to insufficient funds available. leaving me with unnecessary bank charges.
Thank you for your response, so when can I expect the deposit in my bank account as my debit orders are being rejected due to insufficient funds available. leaving me with unnecessary bank charges.