IM
Itumeleng M
1 reviews | Active since Jan 2018
09 Jun 2020, 20:26
Horrible call centre
Getting a settlement deal or discount is a mission. Twice I used the money because the call centre could not help me. I spent almost the whole day today being told I will be transferred and got cut off. Send three emails since yesterday and no response. They will respond after a two weeks. DIRECTAXIS and MULTICHOICE call centre ... SAME WHATSAPP GROUP.
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Replies (2)
DirectAxis's replyOfficial
10 Jun 2020, 09:56 Hello Itumeleng, We’ve received your review. Please accept our humble apologies for any inconvenience caused in the process of trying to get a settlement letter from us. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
DirectAxis's reply10 Jun 2020, 09:56
Official
Hello Itumeleng, We’ve received your review. Please accept our humble apologies for any inconvenience caused in the process of trying to get a settlement letter from us. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
IM
Itumeleng M's updateReviewer Update
11 Jun 2020, 07:45Someone rep**** and said I got a settlement offer howeverI was not told that the settlement is valid for 3 months. Secondly I did not agree or confirm that I will pay the amount. I wanted an estimation. This is not fair to me. Whoever rep**** is unprofessional even the way she says things
IM
Itumeleng M's update11 Jun 2020, 07:45
Reviewer Update
Someone rep**** and said I got a settlement offer howeverI was not told that the settlement is valid for 3 months. Secondly I did not agree or confirm that I will pay the amount. I wanted an estimation. This is not fair to me. Whoever rep**** is unprofessional even the way she says things