ZJ
Zan J
1 reviews | Active since Jan 2019
17 Jul 2020, 10:39
Horrible and poor customer service- settlement letter needed!!!!
No customer service - I need a settlement letter!!! I have been calling for the past week and calling your offices over 5 times a day. The poor quality of your line and the consultants not calling me back. No emails have been responded to. Your service is revolting. Call me back I want to close off my account.
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DirectAxis's replyOfficial
17 Jul 2020, 12:34 Hello Zan, We’ve received your review. Apologies for the unpleasant experience in trying to get through to our call centre just to obtain a settlement letter. We understand how frustrating this must be and we are trying to keep our service as close to perfect. We'll escalate the matter to our Customer Care support team and arrange for a consultant to call you. Team DirectAxis
DirectAxis's reply17 Jul 2020, 12:34
Official
Hello Zan, We’ve received your review. Apologies for the unpleasant experience in trying to get through to our call centre just to obtain a settlement letter. We understand how frustrating this must be and we are trying to keep our service as close to perfect. We'll escalate the matter to our Customer Care support team and arrange for a consultant to call you. Team DirectAxis