JB
Janie B
1 reviews | Active since Oct 2015
28 Feb 2022, 09:18
HORRIBLE AND *********** SERVICE
I paid up my personal loan on 14.02.2022 and now on the 28th of February the account is still not closed. The balance therefore still reflects on my credit report and i have not received my paid up letter either. I have phoned 5 times already and the only response i am getting is that the account has been escalated. This morning I have phoned 7 times of which i have been cut off prior to receiving an answer from anyone 5 times... This is HORRIBLE service and Direct Axis is messing with my credit record. I am in the process of wanting to purchase a second property and I cannot complete the transaction as I am waiting for a paid up letter. This is utter incompetence to say the least!!
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Replies (3)
DirectAxis's replyOfficial
28 Feb 2022, 10:22Hello Janie, Thanks for getting in touch. Apologies for the unpleasant experience you had whilst trying to get through to our call centre. The account in question is in the process of being closed. The closure process can take up to 10 business days after which a paid-up letter is drafted and emailed to you. Team DirectAxis
DirectAxis's reply28 Feb 2022, 10:22
Official
Hello Janie, Thanks for getting in touch. Apologies for the unpleasant experience you had whilst trying to get through to our call centre. The account in question is in the process of being closed. The closure process can take up to 10 business days after which a paid-up letter is drafted and emailed to you. Team DirectAxis
JB
Janie B's updateReviewer Update
28 Feb 2022, 10:25Dear Direct Axis, Your response here is exactly what I have been hearing for the last ten days. Note that the payment was made on the 14th. Today is the 28th and I am still receiving exactly the same response. I will be in contacting the ombudsman should I not receive my paid up letter by noon today as this service is unacceptable.
JB
Janie B's update28 Feb 2022, 10:25
Reviewer Update
Dear Direct Axis, Your response here is exactly what I have been hearing for the last ten days. Note that the payment was made on the 14th. Today is the 28th and I am still receiving exactly the same response. I will be in contacting the ombudsman should I not receive my paid up letter by noon today as this service is unacceptable.
JB
Janie B's updateReviewer Update
28 Feb 2022, 12:18Much appreciated.
JB
Janie B's update28 Feb 2022, 12:18
Reviewer Update
Much appreciated.