********** EXPERIENCE

Requested a settlement amount. I paid on the same day, it took them 2 weeks to locate the money. Then they said they still want proof of payment or they can't close the account even after they located the money. Their agent gave me the wrong reference to use for the payment. They don't know what 'recon' means but they run a financial institution. The call center agents cannot answer question as to why after paying them, their own TRANSUNION still reflected that I was owing them.

It was going to take 3 weeks to issue a paid letter.