SS
Shannon S
1 reviews | Active since Sept 2019
12 Feb 2021, 08:11
Hopeless customer service and account assistance
The worst customer service. I settled my account more than a month ago, they still debit my account after settling and add interest on an account that is paid up. I have tried to contact the call center they just keep putting you on hold, time after time. NOLA is the worst, she doesn't even listen to the query, you get put on hold and no one ever answers the phone again! Emailing the customer care doesn't help either, its been 2 weeks since my email, still no response.
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DirectAxis's replyOfficial
12 Feb 2021, 10:19Hello Shannon We are extremely sorry to hear you feel that way and apologise for the poor service you have received. We care about our customers and always try to provide them with the most proficient service. We'll make sure your comments go to the department head. We have escalated the matter to our Customer Care Team who will get to the bottom of this and make sure your matter is resolved. We will also make sure to keep you in the loop until everything is cleared up. Team DirectAxis
DirectAxis's reply12 Feb 2021, 10:19
Official
Hello Shannon We are extremely sorry to hear you feel that way and apologise for the poor service you have received. We care about our customers and always try to provide them with the most proficient service. We'll make sure your comments go to the department head. We have escalated the matter to our Customer Care Team who will get to the bottom of this and make sure your matter is resolved. We will also make sure to keep you in the loop until everything is cleared up. Team DirectAxis