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Busisiwe C
1 reviews | Active since Oct 2019
01 Oct 2019, 12:41
highly annoyed.
I am so disgusted with the service I received from Direct Axis, I have settled my loan early September and yet they debited my account on the 13th of September 2019 and then I called them requesting a refund they said I have to send them the proof of payment of which I emailed, I was told my query will be attended to but up until today I still haven't received my money back and I've even spoken to the manager by the name of Wendy Jane and she said she will get back to me but still I haven't received feedback.
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Replies (3)
DirectAxis's replyOfficial
01 Oct 2019, 13:02Hello, thank you for letting us know. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
DirectAxis's reply01 Oct 2019, 13:02
Official
Hello, thank you for letting us know. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
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Busisiwe C's updateReviewer Update
03 Oct 2019, 08:19I am so OVER Direct Axis, you said I will get my money within 24 to 48 hours and by now the money was suppose to reflect!! I am still waiting for my money or else this will be escalated to the Ombudsman.
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Busisiwe C's update03 Oct 2019, 08:19
Reviewer Update
I am so OVER Direct Axis, you said I will get my money within 24 to 48 hours and by now the money was suppose to reflect!! I am still waiting for my money or else this will be escalated to the Ombudsman.
DirectAxis's replyOfficial
08 Oct 2019, 11:18Hello, we’re pleased that everything has been cleared up. If you still have any questions or you need further assistance do let us know.
DirectAxis's reply08 Oct 2019, 11:18
Official
Hello, we’re pleased that everything has been cleared up. If you still have any questions or you need further assistance do let us know.