MM
Marinda M
1 reviews | Active since Sept 2012
28 Oct 2020, 17:03
Hidden costs?
I had a loan with Direct Axis which was paid off end July 2020. I then saw a negative amount of R 300-odd and contacted them (which took 6 calls before someone answered). I explained that I received a paid up letter but the account shows a balance again. She promises that it will be fixed end of October. Today I saw a negative balance of R 1 374. Needless to say I called again and after the 5th call I managed to leave a message with the lady at the switchboard. She said that I would be called back today. It is now 17:01 and I'm still waiting.... For a call or a summons....
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DirectAxis's replyOfficial
29 Oct 2020, 09:23Hello Marinda,
Thanks for reaching out to us.
We apologise for the poor service you have received from us. We care about our customers and always try to provide them with excellent service. We are experiencing high call volumes but our teams are working extremely hard to reach all calls.
We have escalated you query to our Debt Review Department and will keep you updated until everything is resolved.
A consultant will be in touch with you.
Team DirectAxis
Thanks for reaching out to us.
We apologise for the poor service you have received from us. We care about our customers and always try to provide them with excellent service. We are experiencing high call volumes but our teams are working extremely hard to reach all calls.
We have escalated you query to our Debt Review Department and will keep you updated until everything is resolved.
A consultant will be in touch with you.
Team DirectAxis
DirectAxis's reply29 Oct 2020, 09:23
Official
Hello Marinda,
Thanks for reaching out to us.
We apologise for the poor service you have received from us. We care about our customers and always try to provide them with excellent service. We are experiencing high call volumes but our teams are working extremely hard to reach all calls.
We have escalated you query to our Debt Review Department and will keep you updated until everything is resolved.
A consultant will be in touch with you.
Team DirectAxis
Thanks for reaching out to us.
We apologise for the poor service you have received from us. We care about our customers and always try to provide them with excellent service. We are experiencing high call volumes but our teams are working extremely hard to reach all calls.
We have escalated you query to our Debt Review Department and will keep you updated until everything is resolved.
A consultant will be in touch with you.
Team DirectAxis