Hi, had a terrible experience with Direct Axis

Item: DirectAxis
Rating: 1
Author: Carlyn S

Hi, had a terrible experience with Direct Axis. Notified them on 15.06.21 that I'm working for a different company and require debit order date to be changed as my new salary date is 25th. On 18.07.21 they tried to debit my account which returned due to insufficient funds. I resent previous email along with my dissatisfaction of their service. Then forwarded previous mails to their complaints department. Only received automated responses. Then received threatening sms's to which I rep**** and an agent called. I told her how unhappy I was with their service, she never apologised but updated debit order date to effect 30.08.21. She confirmed no payment was received. My bank statement showed debit order went through on 22.07.21 and then this morning, 30.07.21, another debit order went through. I notified both the accounts and complaints department of this but still no response from them. I would not recommend this company to anyone.

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Replies (1)

DirectAxis's replyOfficial

02 Aug 2021, 10:35

Hello Carlyn, Thanks for reaching out to us. We apologise that you had a poor experience. We will make sure that your feedback is shared with the department head. Our teams are currently dealing with your query. We have also asked a consultant from our support team to give you a call. Please rest assured that we will monitor and keep you in the loop until everything is sorted out. Team DirectAxis

DirectAxis's reply02 Aug 2021, 10:35

Official