Hello Peter Now The Only Way To Get Help. Help!

I do not want to write a poor review once again solely due to the excellent service I received by 2 ladies namely, Nabeelah and Solwethu, however, the service by the rest of your colleagues is horrible and I am being generous with that word. Just this morning alone in the space of 20 minutes I have spoken to 4 agents. I started with the tired, dejected Stephen and ended up with a lady who just greeted and transferred me immediately once I mentioned Covid-19 Cash Relief. Please understand that I am not in any way rude or demanding in my tone simply asking a question, why is my debit order coming off this morning when I have been approved for a Cash Flow Relief for 3 months? Simple. I am then stating that I am needing to reverse the debit, which I will do from my side no effort required by any Direct Axis member. Why is that so hard? All I need to do is confirm that my relief option is in place. I am fully aware that premeditated debits cant be changed if set. I didn't even need an agent to tell me that nor did one even bother to offer that piece of information. Why Direct Axis do I have to return to Hello Peter to receive feedback. Your agents are failing you. Some do not even ask to confirm details to even look at my account they simply transfer. Please understand that in a time where funding is limited that your clients do not have the financial capacity to have their airtime wasted. Respect us the way we have respect for you. I would like someone to kindly please advise me as to whether everything is in order with my account and the Covid-19 Cash Relief option is in place. Please note that I have already accepted the loan, the terms amd understand that my repayment on this loan is to begin in August. Please revert back to me as soon as possible. This is extremely stressful especially when you are calling people repeatedly and they do not care.