Hart of stone

My daughter is under debt counseling for 5 years, since Feb this year they stopped deducting her payment thinking that all her debt was paid I ask for statement firstly the told me she still owe +-7000.00 but then I received another statement saying she owes 429.21 I beg to write off that amount she will not be able to pay that then one of there staff members said my daughter must send her an avidavit I refuse she is divorced and have 3 children me and my husband is staying with them to help financially I want her name cleared