<p>Hi. About a month ago my husband was on leave and home. We app**** for a loan to buy a car at DirectAxis. But they told him he qualify only for R30000 and then my husband told them then he cancell cause he need R65000 and can do anything with R30000. There is something wrong with his phone and I gave my number for correspondence. He is back at work and he stay where he work and thats about 4 hours ride from me. Now my problem is that even though my husband cancelled the loan with DirectAxis they are phoning me every single day 2 times sometimes 3 times a day wanting to speak with my husband. they send me 4 to 5 smses per day asking for my husbands copy of ID, 3 months bankstatements and his latest payslip. Everytime they phone i give my husbands phone number to them and every time they are rude and insulting with me when i tell them he is not home but at work and i see him only once a month on the end of the month but they still insist on speaking to him, making me a **** that hes not home. so please help me to stop these people from harrassing me day by day. My husband and i are married in community of service. According to them i have no right to talk for my husbands sake. Please help! They are making me crazy. Why cant they take no for an answer. I asked them patiently to remove my number from their list and the more i ask the more they phone me. This is harrassment. Do you think i should go to a lawyer bout this?</p>
Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, expect a call or email from us because we'll be in touch with you soon.
Best regards,
Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, expect a call or email from us because we'll be in touch with you soon.
Best regards,
Hi
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Kind regards,
DirectAxis Customer Relationship Management Team
Best regards,
Hi
We are able to confirm that the matter is resolved. We have emailed you confirmation thereof.
Please share your feedback on Hello Peter so that we can continue to improve our customer service experience.
Please feel free to connect with us on Facebook and Twitter should you require any sort of assistance in the future.
Kind regards,
DirectAxis Customer Relationship Management Team
Best regards,
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