NP
Nompumelelo P
1 reviews | Active since Apr 2019
17 Dec 2022, 18:07
Harassment from DirectAxis
I was in arrears in payment and now I'm being contacted by two different collections/lawyers. Who am I supposed to pay? I transferred money into the loan account last month and it took forever to reflect on the FNB app.
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DirectAxis's replyOfficial
19 Dec 2022, 09:21Hello Nompumelelo,
Thank you for reaching out to us.
We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry that you’ve had to spend so much time on this.
We have escalated the matter to our Accounts Team and a consultant will be in contact with you.
Team DirectAxis
Thank you for reaching out to us.
We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry that you’ve had to spend so much time on this.
We have escalated the matter to our Accounts Team and a consultant will be in contact with you.
Team DirectAxis
Best regards,
DirectAxis's reply19 Dec 2022, 09:21
Official
Hello Nompumelelo,
Thank you for reaching out to us.
We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry that you’ve had to spend so much time on this.
We have escalated the matter to our Accounts Team and a consultant will be in contact with you.
Team DirectAxis
Thank you for reaching out to us.
We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry that you’ve had to spend so much time on this.
We have escalated the matter to our Accounts Team and a consultant will be in contact with you.
Team DirectAxis
Best regards,