1 reviews | Active since Jul 2016
<p>I have been unemployed since August last year. I have tried to keep up with my payments but unfortunately couldn't. I sent Direct Axis an email explaining this, and I have spoken to people at their call center approximately 50 plus times. I explained that I am unemployed and unable to pay and that as soon as I have employment I will start paying again. This does not seem appropriate to them. They phone more than 10 times daily asking the same thing over and over again. They also start phoning from 7am in the morning. According to what I have read, it's ******* to start phoning that time of the morning and it's ******* to harass. It's already a difficult time for me without a income. To be harassed and hounded by these people makes it worse. Please be weary when doing business with them. </p>
Hi
We apologise for your experience and thank you for bringing this to our attention. We have escalated this internally as a matter of utmost priority and are busy investigating.
A consultant will be in touch soonest to assist you further. We will keep you updated until the matter is resolved.
Kind regards,
DirectAxis Customer Relationship Management Team
Best regards,
Hi
We apologise for your experience and thank you for bringing this to our attention. We have escalated this internally as a matter of utmost priority and are busy investigating.
A consultant will be in touch soonest to assist you further. We will keep you updated until the matter is resolved.
Kind regards,
DirectAxis Customer Relationship Management Team
Best regards,
Hi
We have been unable to get hold of you via mobile phone. We are calling from a private number.
Please provide us with a suitable time for us to call you.
Kind regards,
DirectAxis Customer Relationship Management Team
Best regards,
Hi
We have been unable to get hold of you via mobile phone. We are calling from a private number.
Please provide us with a suitable time for us to call you.
Kind regards,
DirectAxis Customer Relationship Management Team
Best regards,
Hi
We are able to confirm that the matter is resolved. We have emailed you confirmation thereof.
Please share your feedback on Hello Peter so that we can continue to improve our customer service experience.
Kind regards,
DirectAxis Customer Relationship Management Team
Best regards,
Hi
We are able to confirm that the matter is resolved. We have emailed you confirmation thereof.
Please share your feedback on Hello Peter so that we can continue to improve our customer service experience.
Kind regards,
DirectAxis Customer Relationship Management Team
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