Harassing collections messages and calls.

I have a personal loan with DirectAxis. It is paid via debit order on the 20th of each month. On the 20th of February it was deducted as required first thing in the morning. The very next day and every week day since, I have been receiving smses and calls to inform me of non-payment.

I have voluntarily called the collections and customer centres of direct Axis to explain that the money was paid, I have submitted proof of payment (a copy of my bank statement ) a week ago and I still continue to receive harassing messages and phone calls.

I spoke to a team leader in the customer services call centre named Juan, who assured me that he has put the IT team on the matter to A. block further collections automated message and B. to ensure my account balance is corrected and clear represented,

Thus far I have received no joy in the resolution of my complaint and it is abundantly clear to me that these people rely on automated system that when ineffective, they just allow to run amok.