JS
Jaryd S
1 reviews | Active since Jul 2011
08 May 2023, 10:05
Harassed by phone calls and messages for months
Constant phone calls and SMS messages. I've tried to send the stop message but nothing stops. I phoned to be removed from their list and could not speak to an agent without inputting my ID number. Now I receive multiple messages a day to 'complete my application'. Also receiving daily phonecalls that say 'please hold for an important call' over and over for a few minutes and then puts down on me so I can't speak to anyone. At this stage I would call this harrassment, honestly. I will have to contact the Ombudsman it seems.
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Replies (1)DirectAxis's replyOfficial
08 May 2023, 10:15Hello Jaryd,
Thanks for reaching out to us.
Please accept our apologies for the inconvenience caused.
We understand your frustration and will make sure that you will no longer receive promotions from us.
We’ve escalated this matter onto our Marketing Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
Thanks for reaching out to us.
Please accept our apologies for the inconvenience caused.
We understand your frustration and will make sure that you will no longer receive promotions from us.
We’ve escalated this matter onto our Marketing Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
DirectAxis's reply08 May 2023, 10:15
Official
Hello Jaryd,
Thanks for reaching out to us.
Please accept our apologies for the inconvenience caused.
We understand your frustration and will make sure that you will no longer receive promotions from us.
We’ve escalated this matter onto our Marketing Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
Thanks for reaching out to us.
Please accept our apologies for the inconvenience caused.
We understand your frustration and will make sure that you will no longer receive promotions from us.
We’ve escalated this matter onto our Marketing Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
