Handing my account

I am very disappointed and disgusted by the way direct axis (Sanlam loans) are treating me. My account was in arrears and I tried to reason with them to extend the term of the loan as I'm currently experiencing financial difficulties and they refused. I got alternative solution from debt counselor who drafted payment plan and communicated with them (I have the copy of payment plan and proof of payment). The payment was done on this account but to my surprise, I got an email stating that my account has been handed over to \Norman Bissett and Associates". How can you hand over my account if my debt counselor is paying this account and it also shows that I'm willing to pay my debt. If this is how you treat clients who are willing to pay by handing them over to your lawyers"