LM
Lazzy M

1 reviews | Active since Sept 2015

19 Mar 2018, 11:21

Handed over to 2 collection companies

I signed for debt review in December 2016 and all my directaxis loans(4 of them) were part of the process. I have been paying them via debt counselor however I was surprised by few of my creditors terminating the process as they were not getting payments or they were paid late and as a result, you handed over my loans to Sigma attorneys. I have exited debt review and would like to make arrangement with you and pay you directly instead of paying you via attorneys. May you please retrieve/take back my loans from the attorneys so I can deal with you directly. I need to improve my credit record and by taking the loans back into your books will help me to build my credit worthiness. Your help and understanding in this regard will be highly appreciated. Lastly, I am now contacted by Easton-Berry and was told my account has been handed over to them, how is that possible to be handed over to the second collection companies while you are busy paying the current one. It will makes sense for me to pay you directly to avoid all this confusions.

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Replies (2)
DirectAxis
DirectAxis's reply19 Mar 2018, 11:54
Official

Hello, thank you for letting us know. You'll be happy to hear that your feedback is being looked into and that a consultant will be in touch with you. We hope to clear things up shortly. Team DIrectAxis

DirectAxis
DirectAxis's reply04 Jul 2018, 14:06
Official

Hello, we’re pleased that everything has been cleared up. If you’d like you can post your thoughts and rate our level of service on our Facebook page www.facebook/DirectAxisSA – or tweet us @directaxis. In future, consider connecting with us via Facebook or Twitter. Thank you!