TM
Tanya M
1 reviews | Active since Mar 2015
24 Aug 2021, 11:22
Had enough!!!
After being told they will contact me in regards to my dispute on my account I haven't received a call. You guys are messing with my credit status and I had enough of not receiving any service from you !!!
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DirectAxis's replyOfficial
24 Aug 2021, 13:46Hello Tanya, Thank you for reaching out to us. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry that you’ve had to spend so much time on this. We have escalated the matter to our Debt Review Team and a consultant will be in contact with you. Team DirectAxis
DirectAxis's reply24 Aug 2021, 13:46
Official
Hello Tanya, Thank you for reaching out to us. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry that you’ve had to spend so much time on this. We have escalated the matter to our Debt Review Team and a consultant will be in contact with you. Team DirectAxis