Gold Card Member

I received a Gold Card in the post from Direct Axis, Once I received it, I did the application online. It stated a consultant will call back shortly from today no consultant has called me back. I called myself to find out what is going on but the agents kept telling me they will call me back. What kind of service is that for such a big company. You guys send letters in the post but don't keep up to your promises.<br> <br> This is really bad services and I hope someone will contact me urgently