JS
Jay S
1 reviews | Active since Apr 2014
31 Dec 2020, 10:45
Going in circles
Good day .please note I have been retrenched and wont be able to service my Loan with you, write it off or do something but I want be able to pay as Hollard rejected the claim as well..I have been going back and forth with your call centre with no help at all
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Replies (2)
DirectAxis's replyOfficial
31 Dec 2020, 11:13Hello Jay, Thanks for reaching out to us. Please accept our humble apologies for the inconvenience we may have caused. It is not the type of service we aim to provide our customers. Please send us a private reply with the telephone number and email address that you were using trying to reach us. We would like to share your feedback with our support team in order to improve our service delivery standards. We have escalated the matter to our Claims Team so that they can urgently assist you. Team DirectAxis
DirectAxis's reply31 Dec 2020, 11:13
Official
Hello Jay, Thanks for reaching out to us. Please accept our humble apologies for the inconvenience we may have caused. It is not the type of service we aim to provide our customers. Please send us a private reply with the telephone number and email address that you were using trying to reach us. We would like to share your feedback with our support team in order to improve our service delivery standards. We have escalated the matter to our Claims Team so that they can urgently assist you. Team DirectAxis
JS
Jay S's updateReviewer Update
31 Dec 2020, 11:39Call me ***
JS
Jay S's update31 Dec 2020, 11:39
Reviewer Update
Call me ***