DVDM
Dharsha Van Der Merwe
1 reviews | Active since Oct 2017
30 Dec 2020, 21:43
Funeral policy cancelation is difficult
I keep calling to cancel a funeral policy with direct axis. I have been unsuccessful in getting someone to cancel this policy. The phone rings and rings and nobody bothers to pick up the phone.
Please can someone dealing with cancelations please call me back as I am immigrating and would prefer to cancel this policy with notice instead of just closing my account.
Thanking you in advance..
Helpful (0)
Replies (2)0
Replies (2)
DirectAxis's replyOfficial
31 Dec 2020, 08:11Hello Dharsha, Thanks for reaching out to us. We apologise for the inconvenience we may have caused, we acknowledge your frustration and we would like to resolve your matter. Please send us the contact number you are using when trying to reach us so that we can flag it with the relevant department. We have escalated the matter to our Claims Team so that they can provide you with a courtesy call. Team DirectAxis
Best regards,
DirectAxis's reply31 Dec 2020, 08:11
Official
Hello Dharsha, Thanks for reaching out to us. We apologise for the inconvenience we may have caused, we acknowledge your frustration and we would like to resolve your matter. Please send us the contact number you are using when trying to reach us so that we can flag it with the relevant department. We have escalated the matter to our Claims Team so that they can provide you with a courtesy call. Team DirectAxis
Best regards,
DirectAxis's replyOfficial
06 Jan 2021, 09:29Hello Dharsha,
Please know that all funeral policies is underwritten by Hollard and should be handled directly with Hollard life assurance. Please contact them directly on ***. Should you have any further questions please send us a private reply and we will assist you. Team DirectAxis
Please know that all funeral policies is underwritten by Hollard and should be handled directly with Hollard life assurance. Please contact them directly on ***. Should you have any further questions please send us a private reply and we will assist you. Team DirectAxis
Best regards,
DirectAxis's reply06 Jan 2021, 09:29
Official
Hello Dharsha,
Please know that all funeral policies is underwritten by Hollard and should be handled directly with Hollard life assurance. Please contact them directly on ***. Should you have any further questions please send us a private reply and we will assist you. Team DirectAxis
Please know that all funeral policies is underwritten by Hollard and should be handled directly with Hollard life assurance. Please contact them directly on ***. Should you have any further questions please send us a private reply and we will assist you. Team DirectAxis
Best regards,