HL
Heleen L
1 reviews | Active since Apr 2019
16 Sept 2019, 08:59
Funds paid to incorrect account: No assistance 3 Days, 4 Emails, 12 Calls
Upon completing my loan application I provided DirectAxis with my FNB Cheque Statements and also went through these statements with you. The loan was approved on 12 September 2019 and the contract finalised. On 13 September 2019 I follow-up to confirm when payment will be made and was told this could take 48 hours.
On Saturday 14 September I received the contract and Agreement Letter and noticed that the account that payment was made to was my FNB Global Account which is a USD account which can only be funded via SWIFT Payment as such the funds was rejected by the Global Account.
Three days; 4 emails and 12 phone calls later and nobody can assist me, we are being transferred from one department to the next and have gone full circle this morning starting with Customer Care, spoke to 9 people only to eventually end up back at Customer Care who apparently do not know how to deal with the incident.
Can someone please urgently assist
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Replies (8)0
Replies (8)
DirectAxis's replyOfficial
16 Sept 2019, 11:37 Hello, thank you for letting us know. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
DirectAxis's reply16 Sept 2019, 11:37
Official
Hello, thank you for letting us know. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
HL
Heleen L's updateReviewer Update
16 Sept 2019, 13:50A time commitment from you will be appreciated considering the amount of time and effort from my side to get in touch with you with absolutely no results.
HL
Heleen L's update16 Sept 2019, 13:50
Reviewer Update
A time commitment from you will be appreciated considering the amount of time and effort from my side to get in touch with you with absolutely no results.
HL
Heleen L's updateReviewer Update
16 Sept 2019, 15:42Well what can I say. Wendy who would have phoned me back early this morning *** has left for the day without bothering to get back to me. And I am yet again being left holding for 20 minutes to speak to the "team leader" and the wait continues.... Wait we've got the team leader who ironically now want me to confirm my salaried bank account number. Uhmmmm... I've done this 8 times already. The person taking my appointment received, opened and discussed the transactions on this account with me. I've resend this 4 times to you. The emails was confirmed as "read".
But ok. I again confirmed this for Wadia - team lead at Customer Care. Who will confirm that they are busy fixing this.
Now we wait and see... again.. the saga continues.
Wadia also confirmed (she's not the first one) that my account is flagged as SMS or EMAIL correspondence only. I will bet you both my ears (useless as they are deaf but rather pretty) that SOMEONE WILL SURE AS @#$% be trying to phone me.
Please Please for the love of whoever is precious to you... mail me. I would LOVE to READ from you
But ok. I again confirmed this for Wadia - team lead at Customer Care. Who will confirm that they are busy fixing this.
Now we wait and see... again.. the saga continues.
Wadia also confirmed (she's not the first one) that my account is flagged as SMS or EMAIL correspondence only. I will bet you both my ears (useless as they are deaf but rather pretty) that SOMEONE WILL SURE AS @#$% be trying to phone me.
Please Please for the love of whoever is precious to you... mail me. I would LOVE to READ from you
HL
Heleen L's update16 Sept 2019, 15:42
Reviewer Update
Well what can I say. Wendy who would have phoned me back early this morning *** has left for the day without bothering to get back to me. And I am yet again being left holding for 20 minutes to speak to the "team leader" and the wait continues.... Wait we've got the team leader who ironically now want me to confirm my salaried bank account number. Uhmmmm... I've done this 8 times already. The person taking my appointment received, opened and discussed the transactions on this account with me. I've resend this 4 times to you. The emails was confirmed as "read".
But ok. I again confirmed this for Wadia - team lead at Customer Care. Who will confirm that they are busy fixing this.
Now we wait and see... again.. the saga continues.
Wadia also confirmed (she's not the first one) that my account is flagged as SMS or EMAIL correspondence only. I will bet you both my ears (useless as they are deaf but rather pretty) that SOMEONE WILL SURE AS @#$% be trying to phone me.
Please Please for the love of whoever is precious to you... mail me. I would LOVE to READ from you
But ok. I again confirmed this for Wadia - team lead at Customer Care. Who will confirm that they are busy fixing this.
Now we wait and see... again.. the saga continues.
Wadia also confirmed (she's not the first one) that my account is flagged as SMS or EMAIL correspondence only. I will bet you both my ears (useless as they are deaf but rather pretty) that SOMEONE WILL SURE AS @#$% be trying to phone me.
Please Please for the love of whoever is precious to you... mail me. I would LOVE to READ from you
HL
Heleen L's updateReviewer Update
16 Sept 2019, 16:38You dont say. I bet you are trying to PHONE me.
Read above. Read my file. Listen to my correspondence.
I AM DEAF STOP CALLING ME AND EMAIL ME AS ASKED.
Its not complicated. If the term DEAF is not understood I will recommend you look it up.
Read above. Read my file. Listen to my correspondence.
I AM DEAF STOP CALLING ME AND EMAIL ME AS ASKED.
Its not complicated. If the term DEAF is not understood I will recommend you look it up.
HL
Heleen L's update16 Sept 2019, 16:38
Reviewer Update
You dont say. I bet you are trying to PHONE me.
Read above. Read my file. Listen to my correspondence.
I AM DEAF STOP CALLING ME AND EMAIL ME AS ASKED.
Its not complicated. If the term DEAF is not understood I will recommend you look it up.
Read above. Read my file. Listen to my correspondence.
I AM DEAF STOP CALLING ME AND EMAIL ME AS ASKED.
Its not complicated. If the term DEAF is not understood I will recommend you look it up.
HL
Heleen L's updateReviewer Update
16 Sept 2019, 17:08So I won the bet. A couple of minutes later not one but 2 missed calls.
I AM DEAF STOP CALLING ME AND EMAIL
Trying to get any service is about as effective as stuffing butter with a white hot needle up an angry porcupine's butt.
I AM DEAF STOP CALLING ME AND EMAIL
Trying to get any service is about as effective as stuffing butter with a white hot needle up an angry porcupine's butt.
HL
Heleen L's update16 Sept 2019, 17:08
Reviewer Update
So I won the bet. A couple of minutes later not one but 2 missed calls.
I AM DEAF STOP CALLING ME AND EMAIL
Trying to get any service is about as effective as stuffing butter with a white hot needle up an angry porcupine's butt.
I AM DEAF STOP CALLING ME AND EMAIL
Trying to get any service is about as effective as stuffing butter with a white hot needle up an angry porcupine's butt.
HL
Heleen L's updateReviewer Update
16 Sept 2019, 17:392 more missed calls.
DEAF I AM DEAF STOP CALLING ME AND EMAIL
DEAF I AM DEAF STOP CALLING ME AND EMAIL
HL
Heleen L's update16 Sept 2019, 17:39
Reviewer Update
2 more missed calls.
DEAF I AM DEAF STOP CALLING ME AND EMAIL
DEAF I AM DEAF STOP CALLING ME AND EMAIL
HL
Heleen L's updateReviewer Update
17 Sept 2019, 08:08I give up. I continue to received missed calls from you despite the fact that I have numerous times no advised you that I CANNOT TAKE YOUR CALL PLEASE EMAIL ME. PLEASE EMAIL ME.
Honestly I don't even know what is left to discuss with me. My salaried bank account has been verified now numerously with you at application, following application, Saturday, Sunday, numerous emails, last time verbally to your team lead Wadia at Customer Services approx. 15:40 yesterday.
Your escalation process is pointless as they refuse to get back to me.
Contacting you here is pointless as you refuse to get back to me on email.
Honestly I don't even know what is left to discuss with me. My salaried bank account has been verified now numerously with you at application, following application, Saturday, Sunday, numerous emails, last time verbally to your team lead Wadia at Customer Services approx. 15:40 yesterday.
Your escalation process is pointless as they refuse to get back to me.
Contacting you here is pointless as you refuse to get back to me on email.
HL
Heleen L's update17 Sept 2019, 08:08
Reviewer Update
I give up. I continue to received missed calls from you despite the fact that I have numerous times no advised you that I CANNOT TAKE YOUR CALL PLEASE EMAIL ME. PLEASE EMAIL ME.
Honestly I don't even know what is left to discuss with me. My salaried bank account has been verified now numerously with you at application, following application, Saturday, Sunday, numerous emails, last time verbally to your team lead Wadia at Customer Services approx. 15:40 yesterday.
Your escalation process is pointless as they refuse to get back to me.
Contacting you here is pointless as you refuse to get back to me on email.
Honestly I don't even know what is left to discuss with me. My salaried bank account has been verified now numerously with you at application, following application, Saturday, Sunday, numerous emails, last time verbally to your team lead Wadia at Customer Services approx. 15:40 yesterday.
Your escalation process is pointless as they refuse to get back to me.
Contacting you here is pointless as you refuse to get back to me on email.
HL
Heleen L's updateReviewer Update
17 Sept 2019, 08:08Kindly provide me with written feedback in this forum ASAP!!!!!
HL
Heleen L's update17 Sept 2019, 08:08
Reviewer Update
Kindly provide me with written feedback in this forum ASAP!!!!!