Frustration and disgust.
I have a paid up letter issued by Direct Axis in March 2019 for a loan account but now while busy selling my property Direct Axis informs my lawyer that there is an outstanding amount on this secured loan. I have tried phoning but only get put on hold. Tried going the Facebook route but after a week of back and forward messages and promises that a call center agent will call me has born no fruit. Please help as there seems to be no accountability in this company.
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DirectAxis's replyOfficial
21 Jan 2022, 14:22Hello Anthony, Thank you for reaching out to us. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry that you’ve had to spend so much time on this. We have escalated the matter to our Customer Care Support Team and a consultant will be in contact with you during the course of the day. Team DirectAxis
Best regards,
DirectAxis's reply21 Jan 2022, 14:22
Official
Hello Anthony, Thank you for reaching out to us. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry that you’ve had to spend so much time on this. We have escalated the matter to our Customer Care Support Team and a consultant will be in contact with you during the course of the day. Team DirectAxis
Best regards,