PP
Peter P
1 reviews | Active since Jun 2020
15 Jun 2020, 16:01
FRUSTRATING & SHOCKING LACK OF RESPONSE TO ALL COMMUNICATIONS. IS THIS COMPANY STILL RUNNING.
I cannot believe the terrible service and lack of response from this Company. I have emailed 4 times, over the last week, called 10 x times, and each time get through to a consultant who transfers me elsewhere, only for the call to be unanswered and me staying on the line for over 15 minutes each time. Who pays for the damn telephone costs!!!!!
Your Customer Care reads the e-mails, no response, your Complaints e-mail does not even acknowledge emails – who else can we contact. Maybe I should hunt for the MD’s personal e-mail - probably get the same response.
All I have asked is confirmation of an account that was settled by my client!!!!
SHOCKING!
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Replies (2)
DirectAxis's replyOfficial
15 Jun 2020, 16:47Hello Peter
We have received your review.
Please accept our sincerest apologies for the difficulties experienced trying to get a hold of us. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As a result, you may experience delays in responses from our agents.
We'll look into this immediately and we will be in touch with you as soon as we've gathered more information.
Team DirectAxis
DirectAxis's reply15 Jun 2020, 16:47
Official
Hello Peter
We have received your review.
Please accept our sincerest apologies for the difficulties experienced trying to get a hold of us. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As a result, you may experience delays in responses from our agents.
We'll look into this immediately and we will be in touch with you as soon as we've gathered more information.
Team DirectAxis
PP
Peter P's updateReviewer Update
17 Jun 2020, 15:40Why bother in sending an apology, when no action has been taken, yet, 48 hours since I complained on HelloPeter, no response telephonically or written. Definitely has not solved my simple initial query - now 10 days and running. Please do not use Covid as an excuse, I have a smaller company, and am still able to at least respond to clients' queries, maybe a day longer than normal. but not weeks. It appears that it is a major problem there judging by all the ssimilar complaints. It costs people money especially those who needs to settle. Hope you stopped charging them interest during your delay.
PP
Peter P's update17 Jun 2020, 15:40
Reviewer Update
Why bother in sending an apology, when no action has been taken, yet, 48 hours since I complained on HelloPeter, no response telephonically or written. Definitely has not solved my simple initial query - now 10 days and running. Please do not use Covid as an excuse, I have a smaller company, and am still able to at least respond to clients' queries, maybe a day longer than normal. but not weeks. It appears that it is a major problem there judging by all the ssimilar complaints. It costs people money especially those who needs to settle. Hope you stopped charging them interest during your delay.