Frustrating Call Centre and Customer Service

<p>I have app**** for a loan with DirectAxis and I received a call to email required documents to ***</p> <p> </p> <p>I received 5 calls from their agents on Thursday, they all want me to email documents that I had already emailed and it ended there. Yesterday, I followed up and called only to find out that my loan has been approved for a huge amount that I never app**** for.</p> <p> </p> <p>Today I have been calling since the morning, everytime I call I get a new agent who starts the process afresh. There are no calls from DirectAxis and I don't know if my loan has been approved and when am I going to get cash.</p> <p> </p> <p>Direct Axis, your service is unacceptable and if a person doesn't not qualify, they need to know that. To waste time with agents who cut calls. What's worse everytime I call, I punch my ID and I am no longer sure if my details are safe with you.</p> <p> </p> <p>*** 0476 /***</p>