JM
Jane M
1 reviews | Active since Aug 2014
23 Mar 2022, 15:26
Frustrated in attempt to get assistance!
I write this as a last resort to be assisted as I have tried many avenues but to no avail. I have settled my account in full on 2nd March 2022 but was still debited while the account is in credit and also I have called and sent many emails for them to refund all monies due to me and to close this account. I cant reverse the debit order on my side or do anything! Its absolutely unacceptable as I requested management to contact me but no one bothers to !!
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Replies (2)
DirectAxis's replyOfficial
23 Mar 2022, 16:37 Hello Jane, Thanks for reaching out to us. We apologise for the inconvenience caused. We understand your frustration and are here to assist. We have escalated your feedback to our Support Team and will continue to keep you posted until the matter has been resolved. Team DirectAxis
DirectAxis's reply23 Mar 2022, 16:37
Official
Hello Jane, Thanks for reaching out to us. We apologise for the inconvenience caused. We understand your frustration and are here to assist. We have escalated your feedback to our Support Team and will continue to keep you posted until the matter has been resolved. Team DirectAxis
JM
Jane M's updateReviewer Update
25 Mar 2022, 03:37No phone call to date to provide feedback. My account is still open and no refund?
JM
Jane M's update25 Mar 2022, 03:37
Reviewer Update
No phone call to date to provide feedback. My account is still open and no refund?