Frustrated Customer

<p>Years ago we took out a loan with DirectAxis and we were very happy with their service. The loan however appeared on my husband's FNB profile as a Wesbank account, which we determined after some queries. My husband works in Nigeria therefore I have authority over all his banking matters. Not once did we think that the authority did not cover the loan as well. Well, about 10 days ago I went into FNB to settle the loan and then found out I could not get a settlement letter because I don't have authority over the loan. The agent advised that my husband send an email to request a settlement letter. We did this but he received an email back to say that my husband must phone in. So he did. On 6/05/2016 he requested that a settlement letter be sent to my email to which they agreed to. To this day, I have not received the letter! How many times must my husband make an International call to settle his loan?????</p>