Frustrated client

Good day, I have wrote a complaint about the financial instutue Direct Axis and HP Attorneys, after numerous email send to them they are still double deducting on my account, Direct axis cant even give an account as to where my June payment went to after I have send proof to HP ATTORNEYS SHOWING THEM THAT ONLY 1 REVERSAL WAS DONE AS THEY DOUBLE DEDUCTED WITHOUT MY CONSENT, I HAVE BEEN EMAILING DIFFERENT PPL AT HP ATTORNEYS WITH PROOF, TO JULIA,NALEDI AND ALOT OF OTHER PPL, PLS HELP WITH THIS NONSENSE OF DIRECT AXIS AS THEY ARE NOT LISTENING I DNT KNOW WHAT THERE ACCOUNTS DEPARTMENT IS DOING, THIS IS VERY FRUSTRATING TO BE TALKING AND SAYING THE SAME THINGS OVER TO THEM, THEY ARE VERY DISAPPOINTING IN REGARS TO COLLECTION AND DNT UNDERSTAND, I HAVE MADE AN ARRANGEMENT AND THEY REFUSE TO LISTEN TO ALL THE VOICE RECORDINGS , THEY AND HP ATTORNEYS ARE IN BREACH OF AGREEMENT AS PER DISCUSSED ON THAT ONLY 1 DEBIT ORDER MUST GO OFF, PLS HELP VERY FRUSTRATED OR CAN THE NCR PLS ASSIST