SL
Simone L
1 reviews | Active since Feb 2022
09 Jan 2023, 14:04
Frustrated
I am still waiting for direct Axis to get back to me I very frustrated they keep saying they escalating the matter since August
Helpful (0)
Replies (3)0
Replies (3)
DirectAxis's replyOfficial
09 Jan 2023, 15:49Hello Simone, Thanks for reaching out to us. Please accept our humble apologies for the unpleasant experience, we are here to assist. We have escalated the matter to our Customer Relationship Management Team and will reach out to you as soon as we’ve gathered more information. Team DirectAxis
DirectAxis's reply09 Jan 2023, 15:49
Official
Hello Simone, Thanks for reaching out to us. Please accept our humble apologies for the unpleasant experience, we are here to assist. We have escalated the matter to our Customer Relationship Management Team and will reach out to you as soon as we’ve gathered more information. Team DirectAxis
SL
Simone L's updateReviewer Update
09 Jan 2023, 15:54That is what you said the last time,it really frustrating because no one is answering our calls or they would keep me on the line forever,I need this issue to be resolved in this week
SL
Simone L's update09 Jan 2023, 15:54
Reviewer Update
That is what you said the last time,it really frustrating because no one is answering our calls or they would keep me on the line forever,I need this issue to be resolved in this week
DirectAxis's replyOfficial
16 Jan 2023, 11:55We're sorry for the delay and asked a Team Leader to speed up the process.
DirectAxis's reply16 Jan 2023, 11:55
Official
We're sorry for the delay and asked a Team Leader to speed up the process.