Frustrated and at wits end!

I am finding it impossible to get through to Direct Axis. My emails are never responded to, and when I phone usually put on hold and eventually cut off. I eventually managed to get hold of someone this morning in the Customer Care division, she was unable to assist me and put me through to the Accounts division. After holding for 15 minutes I spoke to Asanda in the Accounts division, but after a few minutes she went silent and I eventually ended the call. I'm frustrated beyond words and I have no idea how to resolve the problem I have on my account when I cant get hold of anyone, and when I do they still dont resolve my issue! Verna Storbeck ***