TG
Tessa G
1 reviews | Active since Feb 2021
26 Feb 2021, 09:28
Frustrated and angry!
Customer service is appalling!! Still waiting for a refund on my paid up account and the debit order is still running!! No one from this company has even bothered to contact me!!! Going onto month 3 now!!
Helpful (0)
Replies (6)0
Replies (6)
DirectAxis's replyOfficial
26 Feb 2021, 12:23Hello Tessa, Thank you for reaching out to us. Please accept our apologies for any inconvenience caused in the process of trying to get a refund. You are required to send us a copy of your Proof of Residence which can either be a utility bill or an account statement not affiliated to FNB, not older than 3 months. You may email these to ***. Once we have received these documents your refund will be paid out and we will be able to close your account. Team DirectAxis
DirectAxis's reply26 Feb 2021, 12:23
Official
Hello Tessa, Thank you for reaching out to us. Please accept our apologies for any inconvenience caused in the process of trying to get a refund. You are required to send us a copy of your Proof of Residence which can either be a utility bill or an account statement not affiliated to FNB, not older than 3 months. You may email these to ***. Once we have received these documents your refund will be paid out and we will be able to close your account. Team DirectAxis
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Tessa G's updateReviewer Update
26 Feb 2021, 12:42Thank you for actually getting back to me. I have already sent my proof address on the 17th February. It was a declaration document sent to me by your company for my parents to fill in as I live with them. I also sent a copy of my dad's ID and his utility bill with our address on. No one has come back to me to say if all is in order. I also submitted proof of payment and front and back of my ID card. I am going to resend all my documents to the email you have provided. Please can this be resolved promptly.
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Tessa G's update26 Feb 2021, 12:42
Reviewer Update
Thank you for actually getting back to me. I have already sent my proof address on the 17th February. It was a declaration document sent to me by your company for my parents to fill in as I live with them. I also sent a copy of my dad's ID and his utility bill with our address on. No one has come back to me to say if all is in order. I also submitted proof of payment and front and back of my ID card. I am going to resend all my documents to the email you have provided. Please can this be resolved promptly.
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Tessa G's updateReviewer Update
27 Feb 2021, 10:29Mailbox is still full!!
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Tessa G's update27 Feb 2021, 10:29
Reviewer Update
Mailbox is still full!!
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Tessa G's updateReviewer Update
02 Mar 2021, 06:23Update on this isssue: the mailbox of the email address provided is still full. I have not received 1 phone call or email!! Tired of being given the run around!!! Sort it out DirectAxis!!!
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Tessa G's update02 Mar 2021, 06:23
Reviewer Update
Update on this isssue: the mailbox of the email address provided is still full. I have not received 1 phone call or email!! Tired of being given the run around!!! Sort it out DirectAxis!!!
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Tessa G's updateReviewer Update
04 Mar 2021, 14:53Still no update or contact from Directaxis!
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Tessa G's update04 Mar 2021, 14:53
Reviewer Update
Still no update or contact from Directaxis!
DirectAxis's replyOfficial
04 Mar 2021, 15:16Hello Tessa,
We have just emailed you. You may respond with your documentation and we will escalate it for immediate attention.
Team DirectAxis
We have just emailed you. You may respond with your documentation and we will escalate it for immediate attention.
Team DirectAxis
DirectAxis's reply04 Mar 2021, 15:16
Official
Hello Tessa,
We have just emailed you. You may respond with your documentation and we will escalate it for immediate attention.
Team DirectAxis
We have just emailed you. You may respond with your documentation and we will escalate it for immediate attention.
Team DirectAxis