FRUSTRATED!

I have been trying to get through to Direct Axis since last Wednesday 3 Feb 2021 phoning numerous times to their various contact numbers as well as sending numerous emails in the hope of a response but all you get are automated responses which say nothing. This morning (Monday 8 Feb 2021) I finally got to speak to a human who I thought was going to help me only to be told that someone will get back to me. By close of business today I have not heard after again attempting their contact numbers 27 times (between 15h00 & 17h00, holding on for long periods. Not even to mention the airtime it cost me. Thought I would try a few more times just after 19h00 and eventually got to speak to a consultant. The phone cut out and there went my hope. I phoned back and after holding again for a long while connected with a consultant. I asked to speak to a Manager and she went to call their Team Leader who sent her back to the phone with the message that she would phone me back.. I insisted on speaking to her so was put on hold. After holding on for a long while, I just gave up as my airtime was about to run out again for the umpteenth time. The fact of the matter is that my loan was settled in full and they need to give me a letter confirmation settlement as well as a refund. Their service really sucks!