BZ
Byron Z
1 reviews | Active since Aug 2012
02 May 2015, 22:45
FRUSTRATED
I have tried changing my banking details with Direct Axis for over 3 weeks now. I sent an email, then realised that one can only change bank details telephonically (PATHETIC, IT IS THE NEW AGE), I called in, the operator answered and transferred me. I then waited 15mins and put down. I then went online to request a call back, to ano avail. I repeated the above process 2 days ago, and ended up with the same response no call back. I would REALLY like to change my bank details with you so that I can pay you hassle free.<br> <br> Yours truly,<br> <br> Frustrated customer
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DirectAxis's replyOfficial
02 May 2015, 22:47Hello souschef,
Thank you for bringing this to our attention. We have escalated this internally and a consultant will be in touch soonest.
Kind regards
Direct Axis Customer Relationship Management Team
Thank you for bringing this to our attention. We have escalated this internally and a consultant will be in touch soonest.
Kind regards
Direct Axis Customer Relationship Management Team
Best regards,
DirectAxis's reply02 May 2015, 22:47
Official
Hello souschef,
Thank you for bringing this to our attention. We have escalated this internally and a consultant will be in touch soonest.
Kind regards
Direct Axis Customer Relationship Management Team
Thank you for bringing this to our attention. We have escalated this internally and a consultant will be in touch soonest.
Kind regards
Direct Axis Customer Relationship Management Team
Best regards,