LS
Lisa S

1 reviews | Active since Sept 2010

14 Dec 2021, 12:06

********** LOAN

I was de*****ed earlier this year via a MTN **** and eventually figuered that a loan was opened up in my name. I contacted transunion and recevied a letter confirmng that the loan was removed from my name as we provided sufficient evidence that i was ****med. This the 2nd time that the loan has been reinitiated. I have not recevied a single phone call from DirectAxis, not a statement confirming the loan that is in my name, not a contract NOTHING and it is impossible to get hold of this company. I will gladly refund the loan if i can get hold of the correct person but i am NOT paying in intallments and i am not paying the interest. I will continue to stop this company *****ilng from my bank account as i did not approve a mandate giving ANY permission to DirecAxis to debit my account.

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Replies (1)
DirectAxis
DirectAxis's reply14 Dec 2021, 14:32
Official
Hello Lisa,  Thanks for reaching out to us.  We apologise for your experience and the inconvenience caused. We understand your frustration and are here to assist.  We have escalated your feedback to our Customer Relationship Management Team for assistance. Team DirectAxis