1 reviews | Active since Aug 2016
********** Loan Application
<p>I notice on my ITC report that DirectAxis processed a personal loan application in my name and ID number without my request nor approval to do so. Attempts to query this with the call centre came to nothing as the call centre agent Andrea refuse to give me detail and refered me to a "***** department" number that does not exist. The number only takes you back to the exact same call centre with the exact same outcome. Furthermore repeated attempts to block sms' or any other communication received from this company are ignored and thus in contravention of the NCR Act. Company refuse to give detail nor stop trying to communicate with me regarding the sale of their services!!!!!!!!</p>
Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, expect a call or email from us because we'll be in touch with you soon. Team DirectAxis
Best regards,
Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, expect a call or email from us because we'll be in touch with you soon. Team DirectAxis
Best regards,
Hello, we're pleased to inform you that everything has been cleared up. If you still have any questions or you need further assistance, please let us know.
Best regards,
Hello, we're pleased to inform you that everything has been cleared up. If you still have any questions or you need further assistance, please let us know.
Best regards,
Unfortnately everything has NOT BEEN CLEARED UP, NOR ANY INFORMATION RECEIVED from your organization regarding this query other than a vague comment that you will investigate!
*****ulant behaviour persist and escalated to the regulatory authority for ******** charges!
Unfortnately everything has NOT BEEN CLEARED UP, NOR ANY INFORMATION RECEIVED from your organization regarding this query other than a vague comment that you will investigate!
*****ulant behaviour persist and escalated to the regulatory authority for ******** charges!
Still no response from Direct Axis nor any feedback or information requested!
Still no response from Direct Axis nor any feedback or information requested!
Hello, we apologize for your experience. Please rest assured that we have updated your credit profile and removed your mobile phone number from our internal records. We trust that you will find this in order. Team DirectAxis
Best regards,
Hello, we apologize for your experience. Please rest assured that we have updated your credit profile and removed your mobile phone number from our internal records. We trust that you will find this in order. Team DirectAxis
Best regards,
Dear Team DirectAxis, you were asked to supply written proof from all South African Credit Bureau's to confirm your statement due to previous comment made by your organisation and found not to be case.
Dear Team DirectAxis, you were asked to supply written proof from all South African Credit Bureau's to confirm your statement due to previous comment made by your organisation and found not to be case.
Thank you for letting us know. We're looking into this urgently and will be in touch with you as soon as we've gathered more information. Team DirectAxis
Best regards,
Thank you for letting us know. We're looking into this urgently and will be in touch with you as soon as we've gathered more information. Team DirectAxis
Best regards,
Unfortunately still no written confirmation received from the various Credit Bureaus to back up your public statement that you have rectified your unathorised activity on my profile with personal information gained without my consent.
Replies received thus far seems to be generic answers designed to defract the attention from your unathorised and therefore ******* activity.
Unfortunately still no written confirmation received from the various Credit Bureaus to back up your public statement that you have rectified your unathorised activity on my profile with personal information gained without my consent.
Replies received thus far seems to be generic answers designed to defract the attention from your unathorised and therefore ******* activity.
We are able to confirm that our CRM Team has been in contact with you via email. If you still have any questions or you need further assistance, please do call us on *** or if you’d prefer email us at ***.
Best regards,
We are able to confirm that our CRM Team has been in contact with you via email. If you still have any questions or you need further assistance, please do call us on *** or if you’d prefer email us at ***.
Best regards,
Unfortunately still no further to resolving the matter. DirectAxis yet to supply ALL the documented proof as requested. DirectAxis CRM team not interested in supplying the doucmentation and again only supply vague promises but no delivery.
Unfortunately still no further to resolving the matter. DirectAxis yet to supply ALL the documented proof as requested. DirectAxis CRM team not interested in supplying the doucmentation and again only supply vague promises but no delivery.