********** Debited customer Account

My loan account has been Consolidated on the 19th of February 2021.. However, Directaxis with their incompetency still debited me on the 20th of March 2021 with my full amount, I called multiple times on the 23rd March 2021 to make inquiries and to ask for a Refund, only to meet *********** consultants who are completely useless, I requested for callback and I was promised that management will be in touch, I then called on the 24th to Further inquire about my Refund and I spoke to few people and no one seems to help me and to get back to me.. Much to that, my money is still not refunded since the matter was reported on the 23rd.. I found Directaxis a ******** and a company not eligible to registered with NCR, Because their practices are not those to protect consumers rights.. I am also going to lay formal complaint against the company to the NCR, For reckless lending and violation of consumer rights.. And their trading license to be reviewed, and possibly to be withdrawn, together with me to suing the Company..